Refund procedure

Draft for legal review. This text describes what the website actually does; the parish’s lawyer must check it and complete the parts in square brackets before it is relied upon.

The rule

A donation is a voluntary gift and is normally not returned.

When we return a donation

The parish returns a donation made by mistake — a wrong amount, a payment made twice, or a payment you did not authorise. [Time limit for a request, for example 30 days — to be completed.]

How to ask

Write to the parish using the details on the contacts page. Give the date, the amount and currency, and the PayPal transaction number from PayPal’s receipt, and say whether you want all or part of the amount back.

How it is done

The parish treasurer returns the money through PayPal to the account or card you paid with, in full or in part. PayPal’s fee may not be returned [to be checked against PayPal’s terms]. PayPal tells you when the refund is made; it usually reaches you within a few working days, depending on your bank.

Disputes through PayPal

You keep the rights PayPal gives you under its own terms. If you open a dispute with PayPal, the parish answers it there.

Names for prayer

Names that have been submitted are read at the service and cannot be “returned”; a donation added to a list is handled as above.